RumbiX Business terms and conditions
Last updated: October 1, 2026 · RumbiX Business app (tow truck, water tanker and moving carriers) and heavy equipment rental
1. Who we are
RumbiX Venezuela is a technology platform operated by [LEGAL NAME IN PROGRESS], RIF (tax ID) [RIF IN PROGRESS], [COMMERCIAL REGISTRATION IN PROGRESS], with its address at [REGISTERED ADDRESS IN PROGRESS], Venezuela. Contact: [email protected].
2. Relationship with RumbiX
You are an independent carrier. You are not an employee or representative of RumbiX. You provide the service with your own vehicle and equipment, on your own account and under your own responsibility.
3. Account and requirements
- Your account is created by the RumbiX team after verifying your details, your vehicle and your documents (national ID card, RIF, driver's license, medical certificate, vehicle title or registration card, RCV civil liability policy and any others agreed).
- You must be over 18, have a Venezuelan phone number and keep your documents valid.
- Your username and password are personal: do not share them.
4. Requests and offers
When you are Available, you receive requests for your type of service. Your offer must include a real price that does not exceed the maximum shown in the app, and you can only have one pending offer per request. If the customer chooses another offer or cancels, the app lets you know.
5. Commission and how you get paid
- RumbiX charges a 15% commission on the price of the service. The current percentage is shown in the app.
- To confirm the service, the customer pays a booking fee by mobile payment, which corresponds to that commission.
- The customer pays you the rest of the price (price minus the booking fee) directly by mobile payment: part as a deposit before the service and the rest when it's done, as shown in the app. You must have your mobile payment details set up.
- Confirm in the app every payment you receive ("I got it" / "I didn't get it"). You cannot complete the service without having received the deposit. If a payment doesn't arrive, a dispute is opened for the RumbiX team to review.
6. Cancellations
If the customer cancels in time, the booking fee is refunded; if they cancel late, they lose it. If the deposit has already been reported or paid, neither you nor the customer can cancel from the app: it must be done through support, which decides on the refund of the deposit. Unjustified cancellations may lead to the suspension of the account.
7. Conduct and safety
It is forbidden to charge more than the price offered, ask for payments outside what was agreed, lend your account, use false documents or carry items prohibited by law. You must follow the traffic, cargo and safety rules that apply to your service. During a service in progress, the app shares your location with the customer.
8. Insurance, taxes and liability
You must keep your insurance policies valid and meet your tax obligations; if RumbiX asks for your tax details to invoice the commission, you must provide them. To the extent permitted by law, RumbiX is not liable for damage to the cargo, the vehicle or third parties, or for losses or delays that occur during the service.
9. Heavy equipment rental and transport
In addition to the app, RumbiX receives heavy equipment quote requests at rumbixcompany.com/en/machinery. For that service:
- RumbiX Venezuela rents you the equipment, as an operated rental or a bare rental, and takes care of getting it to your job site. We work with our own equipment and with partners' equipment. RumbiX is your single point of responsibility for the service.
- Quote: RumbiX sends you a quote in its own name with the machine, the rate (per hour, day, week, month or job), the minimum if any, mobilization (delivering and picking up the machine), whether the operator and fuel are included, the deposit and how long the quote is valid. It comes with no obligation and is valid only for the days stated.
- Payment: payment is made to RumbiX Venezuela. Usually a deposit is requested before mobilizing the machine, and the balance is based on the hours worked as shown on the machine's hour meter. If the service is per day, week, month or a transport job, it is charged as stated in the quote.
- Operator: if you choose an operated rental, a qualified operator assigned by RumbiX goes with the machine. Work instructions on site are given by the customer, within what the machine and safety allow.
- Fuel: it may or may not be included, depending on the quote. If it is not included, the customer provides it.
- Care of the equipment: the customer must use the machine only for the quoted work, not move it to another site without notice, provide safe access and look after it while it is on their site (for example, at night or on days with no work).
- Damage: damage to the machine caused by misuse, by false information about the work or the terrain, or by third parties on the site is the customer's responsibility. Breakdowns of the machine itself are not charged as hours worked.
- Cancellation: the customer can cancel at no cost before the machine leaves for the site. If they cancel after it has left, the mobilization already carried out is charged and deducted from the deposit.
- Information and permits: the customer must provide true information about the work, the terrain and access to the site, and hold any permits that apply to them (for example, for the construction work or from the condominium).
- Apart from the above, to the extent permitted by law, RumbiX is not liable for indirect losses or delays caused by weather, terrain conditions or third parties.
10. Suspension and account deletion
RumbiX may pause, suspend or close your account if you break these terms. You can request the deletion of your account from the app (see Delete your account).
11. Changes and governing law
We may update these terms; the current version will be available in the app and on this page. They are governed by the laws of the Bolivarian Republic of Venezuela.