Delete your account

Last updated: October 1, 2026 · Applies to RumbiX Venezuela (passenger), RumbiX Conductor (driver) and RumbiX Business

This is a translation for convenience. The Spanish version prevails.

You can delete your account and your data whenever you want, from the app or by email. You don't have to give a reason.

The passenger and driver apps are in Spanish: the name of each button as it appears in the app is shown in quotes.

From the passenger app (RumbiX Venezuela)

Open the app and sign in.
Tap Account ("Cuenta") in the bottom bar.
Scroll to the bottom and tap Delete my account ("Eliminar mi cuenta").
Enter your password to confirm. Your account is deleted right away.

From the RumbiX Conductor app (drivers)

Open the app and sign in.
Tap your photo at the top left to open My profile ("Mi perfil").
Tap Delete my account ("Eliminar mi cuenta") and then Delete my account ("Borrar mi cuenta").
Enter your password to confirm. Your account is deleted right away.

If you owe commission, the app warns you first and still lets you delete your account (see "What is kept").

From the RumbiX Business app

Open the app and sign in.
Tap Profile in the bottom bar.
Under Legal and account, tap Request deletion of my account and confirm.
The RumbiX team processes the request within thirty (30) days at most and lets you know.

By email (if you can't sign in to the app)

Write to [email protected] with the subject "Delete my account", from the email address on your account, including:

your name and the phone number on the account;
which app you use (passenger, driver or Business).

We may ask for additional information to confirm that the account is yours. We delete it within thirty (30) days at most and let you know.

When it can't be deleted right away

So that no one is left with a service halfway done, the app will ask you to wait if you have a ride or service in progress or a payment of yours that is still pending verification. Once it's finished, you'll be able to delete it.

What is deleted

Your access to the account (email and password).
Your name, phone number, email and profile photo.
Your saved addresses, your shared rides and your notification identifier.
The messages and photos you sent in the chat.
Drivers: documents, photos and vehicle details, payment details and their last location.
In emergency alerts, your name and phone number.

What is kept and for how long

What	Why	For how long
History of rides and services (dates, places, prices, commissions) and records of commission or booking payments, without your name or contact details	Accounting and legal obligations, claims from the other party, and safety.	For the period required by Venezuelan law.
Drivers who owe commission: national ID number, license plate, phone number and the amount owed (on a block list, without the name)	To manage collection and prevent signing up again without paying.	Until the debt is paid. Once paid, you can ask us to delete it.
Passengers with a pending payment to a driver (dispute resolved in the driver's favor): phone number, dispute record and the amount	To manage collection on behalf of the driver and prevent signing up again without paying.	Until it is paid. Once paid, you can ask us to delete it.
Record that the account was deleted (only an internal number, the account type and the date; no name, email or phone number)	To show that we fulfilled your request.	For the period required by Venezuelan law.

For more details, read our Privacy policy.