Help and support

We're here to help with the RumbiX Venezuela, RumbiX Conductor (driver) and RumbiX Business apps.

Emergency? If you are in danger, call your local emergency services first. During a ride, also use the SOS button in the app: it alerts the RumbiX team and shares your location.

How to contact us

From the app

Go to the Help section of your app and write to us. If it's about a ride or service, open it from your history so we have all the details.

By email

Write to [email protected] with your name, the phone number on your account, the app you use and, if relevant, the date and time of the service.

RumbiX news and updates. For help with a ride or a quote, please use the app or email.

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Frequently asked questions

How do I pay the driver?

Always directly to the driver, in cash or by mobile payment. The app shows the driver's payment details when it's time to pay. RumbiX does not receive the fare and has no wallet or balance.

I paid by mobile payment and the driver says it didn't arrive

Report it in the app with the reference number and upload a photo of the receipt. If the driver reports that the payment didn't arrive, a dispute is opened and the RumbiX team reviews both sides.

I left something in the vehicle

Message the driver from the ride chat as soon as possible. If the ride has ended and the driver doesn't reply, write to us with the date and time of the ride.

I want to report a driver or a passenger

Use the report option in the app or write to us. We review every case and may suspend accounts that break the terms.

I want to become a driver

Download the RumbiX Conductor app (coming soon), sign up and upload your documents. Our team reviews them before approving you. See the driver terms.

I'm a driver: how do I pay my commission?

In the app, under Account statement, you'll see what you owe and the details to pay it by mobile payment. If your balance due reaches $8, you won't receive new requests until you pay.

I need heavy equipment for a job

Fill out the heavy equipment quote form and we'll send you a quote with no obligation. If you already sent a request, write to us with the request number shown on screen.

I own heavy equipment or a lowboy trailer and want to work with RumbiX

Write to [email protected] with the type of machine, where it is and whether you work with an operator.

I have a tow truck, water tanker or moving truck

Write to [email protected]. RumbiX Business accounts are created by our team after verifying your details and your vehicle. See the RumbiX Business terms.

How do I delete my account?

Follow the steps on Delete your account.

What do you do with my data?

We explain it in our Privacy policy.