Privacy policy

Last updated: October 1, 2026 · Applies to the RumbiX Venezuela (passenger), RumbiX Conductor (driver) and RumbiX Business apps, to this website and to the heavy equipment quote form.

This is a translation for convenience. The Spanish version prevails.

In short: we only collect what is needed for rides, deliveries and cargo services to work, and for everyone's safety. We don't sell your data, we don't use it for advertising and we don't track you across other apps or websites. You pay the fare directly to the driver: RumbiX does not store card details and has no wallets.

1. Who is responsible

The party responsible for your data is RumbiX Venezuela, operated by [LEGAL NAME IN PROGRESS], RIF (tax ID) [RIF IN PROGRESS], [COMMERCIAL REGISTRATION IN PROGRESS], with its address at [REGISTERED ADDRESS IN PROGRESS], Venezuela.

For any privacy matter, write to us at [email protected].

2. What data we collect and why

We only ask for what is needed. Some data applies to all users and some only to drivers or carriers.

Data	Who	What we use it for	Who sees it
Name, Venezuelan phone number, email and password	Passengers and drivers	To create and protect your account, identify you, notify you about your services and email you the link to recover your password. The password is stored encrypted: no one at RumbiX can see it.	The other party to the service sees your name. Your phone number is only used to call or message during an active service.
Profile photo	Everyone	So the other person can recognize you. When a driver signs up, it is taken with the front camera (selfie) to verify their identity.	The other party to the service and the RumbiX team.
Precise location	Everyone (see section 3)	To know where you're leaving from, find nearby drivers, show the ride on the map, calculate prices and routes, and help you in an emergency.	The other party during the service and the RumbiX team.
Rides and services: origin, destination, stops, price, payment method, status, ratings, tip and comments	Everyone	To provide the service, show you your history, charge the driver's commission, handle complaints and prevent fraud.	Both parties to the service and the RumbiX team.
Saved addresses (home, work, favorites)	Passengers	So you can request faster.	Only you.
Messages and photos in the service chat	Everyone	So passenger and driver can coordinate. An automatic filter flags suspicious messages (for example, fraud attempts) for the team to review.	Both parties to the service. The RumbiX team only when there is a report, a flagged message or an emergency. Photos are stored in private storage.
Photos and description of what you send	Passengers (deliveries and errands)	So the driver knows what they will carry.	The driver of the service and the RumbiX team.
Direct payment notices and disputes: mobile payment reference and, if you upload it, a photo of the receipt	Passengers and drivers	To confirm that the passenger paid the driver and to resolve a claim if the payment did not arrive.	Both parties to the service and the RumbiX team.
Driver documents: national ID card, driver's license (and its grade), medical certificate, civil liability insurance policy, criminal record certificate, vehicle registration card and, if the vehicle is not theirs, the owner's authorization and ID card, with their expiration dates	Drivers	To verify that the driver meets the requirements and that their documents are valid.	Only the RumbiX team. They are stored in private storage and opened with temporary permissions. Passengers NEVER see them.
Date of birth	Drivers	To check that they are over 18.	Only the RumbiX team.
Vehicle: type, make, model, year, color, license plate and photos	Drivers and carriers	To approve the vehicle and so the passenger can recognize it.	The passenger sees type, make, model, color and license plate. Only the RumbiX team sees the photos.
Mobile payment details for getting paid (bank, phone number and account holder's ID)	Drivers and carriers	So the passenger or customer can pay them directly.	The passenger or customer, only at the moment of payment. The RumbiX team.
Commission and booking fee payments: reference, bank, phone number you paid from and photo of the receipt	Drivers (commission) and cargo service customers (booking fee)	To verify the payment RumbiX receives and keep the books.	Only the RumbiX team.
Tax details (RIF or national ID, name or legal name), only if RumbiX asks for them	Drivers and carriers	To issue invoices for the commission when applicable.	Only the RumbiX team.
Emergency contact (name and phone number) and SOS alerts (reason and location)	Everyone (optional)	To help you if you press the emergency button.	The RumbiX team and, if necessary, the authorities.
Messages to support and complaints	Everyone	To reply to you and solve problems.	The RumbiX team.
Invitation code ("Invite and earn" program)	Drivers	To know who invited whom and apply the reward (deducted from the commission balance due or kept as credit). For passengers this program is paused.	The RumbiX team.
Notification identifier and phone type (Android or iPhone)	Everyone	To send you notices about your services (for example, "your driver has arrived").	No one sees it; the notification system uses it.
Carrier account (username, name, phone number, email, service provided, vehicle capacity) and documents provided to RumbiX	Carriers (RumbiX Business)	To create their account (the RumbiX team creates it), show them in offers and verify them.	The customer sees their name, photo, rating, vehicle, license plate and capacity. Only the RumbiX team sees the documents.

What we DO NOT collect: credit or debit card details, your phone contacts, photos you haven't chosen, or audio (the app does not record sound). We don't use your information for advertising or to build marketing profiles.

Data that stays on your phone: your preferences and your session. If you turn on fingerprint or face sign-in, the recognition is done by the phone itself: your fingerprint or face never leaves it and never reaches RumbiX. The automatic face cropping of the driver's selfie is also done on the phone.

3. Location, explained

Passenger: we use your location only while you use the app, to know where you're leaving from, show you nearby drivers and follow your ride on the map.
Driver: while they are online to receive requests, the app shares their location every few seconds, including when the app is in the background or the screen is off. On Android this is done with a foreground service that shows a persistent notification while they are online; on iPhone, with the "Always" location permission. Without this we can't offer them nearby rides or show the passenger where they are coming from. When the driver goes offline, the app stops sharing their location.
Carrier (Business): shares their location while they have a service in progress, so the customer can see where they are coming from.
On the "nearby drivers" map the passenger sees, each driver's position is approximate (rounded to about 50 meters) and shown without identifying details.
We never use your location for advertising and we never sell it. You can remove the permission in your phone settings, but the app won't be able to work properly.

4. Phone permissions

Permission	App	What for
Location while using the app	Passenger, driver and Business	Pickup point, map, nearby drivers and service tracking.
Background location (foreground service on Android / "Always" on iPhone)	Driver app only	To receive nearby requests and show their position to the passenger while online, even with the app minimized.
Camera	All	Profile photo, verification selfie, photos of documents and the vehicle, receipts and chat photos.
Photos / gallery	All	To choose a photo you already have (only the one you choose).
Notifications	All	Notices about requests, driver arrival, payments and messages.
Fingerprint or face	Passenger and driver (optional)	To sign in faster. The phone verifies it; RumbiX does not receive your fingerprint or your face.
Internet	All	To connect to our servers.

With the other party to the service: the passenger sees the driver's name, photo, rating, vehicle and license plate; the driver sees the passenger's name, photo, pickup point and destination. So that the passenger can pay, they see the driver's mobile payment details only at that moment.

With the people you choose: if you share your ride with a code or link, whoever receives it can see the route until it ends or expires.

With the service providers that make the app work (they may only use the data to provide their service to us):

Service provider	What for	What data it receives
Supabase (servers in the United States)	Database, user accounts, files (photos and documents) and server functions.	All the app data described above, stored securely.
Google Firebase Cloud Messaging and Apple Push Notification service	To deliver notifications to your phone.	The notification identifier and the text of the notice.
Resend	To send emails: app notices, receipts, replies to your requests and the link to recover your password.	Your email address and the text of the email.
Cloudflare (Pages and Turnstile)	To host this website and, on the heavy equipment quote form, to check that the sender is a person and not a bot (Turnstile).	Technical connection and browser data (such as the IP address). According to Cloudflare, Turnstile is not used for advertising.
OpenStreetMap and Esri	To display the map.	The map area being viewed and technical connection data (such as the IP address).
Nominatim (OpenStreetMap) and geocoding.ai	To search for addresses and turn a point on the map into an address.	The text you search for or the coordinates of the point, without your name.
OSRM (project-osrm.org)	To calculate the route and distance.	The coordinates of the pickup, stops and destination, without your name.
Google Maps, Waze or Apple Maps	Navigation, only if the driver or carrier taps "Navigate".	The destination, which opens in that app (under its own policies).

With the authorities: when there is a valid legal request or a risk to someone's life or safety.

We don't sell or rent your personal data, we don't share it with advertisers and we don't track you on other companies' apps or websites.

Where it is stored: on our service providers' servers, which may be outside Venezuela (mainly in the United States). This transfer is necessary for the service to work.

6. How long we keep it

Account data: while the account is active.
Driver and carrier documents: while the account is active. They are deleted when the account is deleted.
Driver location: only their last position is stored (each new one replaces the previous one). Pickup points, stops and destinations remain in the service history.
History of rides, services and commission or booking fee payments: kept for accounting, legal and safety reasons for the period required by Venezuelan law. If you delete your account, that history is kept without your name or contact details.
Chat messages and photos: deleted automatically after one (1) year, unless that service has an open payment claim. If you delete your account, the messages and photos you sent are deleted at that moment.
Saved addresses and shared rides: deleted when you delete your account.
Notification identifier: deleted automatically after 90 days without use, or when you sign out or delete your account.
Debt block list: while the debt is pending (see section 7).
Heavy equipment quote requests: see section 11.

7. Debt block list

To manage debt collection and prevent someone from signing up again without paying, we keep on a block list:

Drivers: national ID number, license plate and phone number, together with the amount owed, when a driver who owes commission deletes their account, deregisters or is permanently blocked by the administration.
Passengers: phone number, together with the dispute record and the amount, when a passenger has a pending payment to a driver (for example, a dispute that RumbiX resolved in the driver's favor) and deletes their account.

While the debt is pending, a new account cannot be created with that data. Once it is paid, you can ask us to delete that data by writing to [email protected].

8. Your rights and how to delete your account

You can ask us to see your data, correct it, receive a copy, delete your account or withdraw permissions such as location or notifications. Write to us at [email protected] from the email or phone number on your account and we will reply within thirty (30) days at most.

You can delete your account from the app itself. The steps and what is kept are explained on Delete your account.

9. Security

Connections to our servers are encrypted. Documents, receipts and chat photos are stored in private storage and only opened with temporary permissions lasting a few minutes. Access by the RumbiX team is limited according to each person's role, passwords are stored encrypted and important changes are logged. No system is perfect: if an incident affects you, we will let you know through the app or by email.

10. Minors

RumbiX is only for people over 18. We do not knowingly collect data from minors. If we detect an account belonging to a minor, we close it and delete its data.

11. Heavy equipment quote form

When you request a quote at rumbixcompany.com/en/machinery, we collect:

Data	What for	Who sees it
Name, company (optional), Venezuelan mobile number and email	To contact you by phone, WhatsApp or email to send you the RumbiX quote and provide the service. We send you a confirmation email.	The RumbiX team. If you accept the quote, we only give the partner supplying the machine or the transport what is needed to get there and do the job (the job site location and an on-site contact).
Job details: type of work, service (rental or transport), machine, quantity, operator, duration, state and city of the job site, origin and destination of the transport, approximate weight, truck access, date and description	To prepare your quote and find the right machine.	The RumbiX team. To find the machine, we share with our partners only the job details that are needed, never your name or contact details.
A fingerprint (hash) of your IP address (not the IP itself)	To limit repeated submissions and prevent spam.	No one; it is deleted automatically after 2 days.
The Cloudflare Turnstile check	To check that you are a person.	Cloudflare (see section 5).

How long it is kept: requests that don't result in a service are deleted automatically after one (1) year. If you accept the quote, after two (2) years your name, company, phone number, email and description are deleted, and only the amounts remain for accounting. You can ask us to delete your request sooner by writing to [email protected].

We don't use this data for advertising and we don't sell it.

12. This website

This website does not use cookies and has no analytics or advertising tools. It only remembers in your own browser the language you chose (Spanish or English); that preference is not sent anywhere. It is hosted on Cloudflare, which may log technical connection data (such as the IP address) for security. The only page that loads a program from another company is the heavy equipment page: it uses Cloudflare Turnstile to stop form spam. If you email us, we use your message only to reply to you.

13. Changes and contact

If we change this policy, we will publish the new version here and in the apps, with its date. For any question about your data: [email protected].