Terms and conditions for passengers
Last updated: October 1, 2026 · RumbiX Venezuela app
1. Who we are
RumbiX Venezuela is a technology platform operated by [LEGAL NAME IN PROGRESS], RIF (tax ID) [RIF IN PROGRESS], [COMMERCIAL REGISTRATION IN PROGRESS], with its address at [REGISTERED ADDRESS IN PROGRESS], Venezuela. Contact: [email protected].
By creating an account or using the app, you accept these terms and the Privacy policy.
2. What RumbiX is and is not
RumbiX is not a transportation company, a taxi service or a courier company. It is a tool that puts the person who needs a service (you, the passenger or customer) in touch with independent drivers and carriers who provide it with their own vehicle, on their own account and under their own responsibility.
3. Who can use the app
- You must be 18 years of age or older.
- You must sign up with true information and a Venezuelan phone number.
- One account per person. You may not lend your account or use someone else's.
4. How a ride works
You enter where you're leaving from and where you're going, see the price and request the service. The request is offered to nearby drivers and one of them accepts it. If no driver accepts it within a few minutes, it is canceled automatically and you can request again. You can follow the ride on the map, chat with the driver and share your ride with someone you trust.
Times, routes and prices are estimates and may change due to traffic, weather, extra stops or road conditions.
5. How you pay
- You pay the driver directly, in cash or by mobile payment to the driver's account. The app shows you the driver's payment details only when it's time to pay.
- RumbiX does not receive or hold the money for rides and does not offer a wallet, top-up balance, coupons or transfers between users.
- If you pay by mobile payment, you can report it in the app with the reference number and, if you wish, a photo of the receipt. The driver confirms that it was received.
- Tips are optional and go entirely to the driver.
- Prices may be shown in reference US dollars and in bolívars at the official BCV (Central Bank of Venezuela) exchange rate shown in the app.
6. If the driver says they were not paid
If the driver reports that your payment did not arrive, a dispute is opened and you can upload your receipt. The RumbiX team reviews both sides. If it decides that you did not pay:
- your account is blocked until you pay what you owe the driver;
- if you delete your account with that payment pending, your phone number is placed on a block list and you won't be able to sign up again until you pay (see the Privacy policy).
Using fake receipts or reporting payments you did not make may lead to the permanent closure of your account.
7. Cargo services (tow truck, water tanker and moving)
You post what you need, RumbiX Business carriers send you offers and you choose one. To confirm the service you pay a booking fee by mobile payment, which corresponds to the platform's commission. You pay the rest of the price directly to the carrier: part as a deposit and the rest when the job is done, as shown in the app.
If you cancel in time, the booking fee is refunded. If you cancel late (within the period the app shows before the service), you lose the booking fee. If you have already reported or paid the deposit, the cancellation is handled through support.
8. Cancellations
You can cancel as long as the driver has not picked you up. You cannot cancel once the ride is in progress. Repeated cancellations without reason may lead to the suspension of your account.
9. Rules of conduct
It is forbidden to: carry weapons, drugs or items prohibited by law; insult, threaten, harass or discriminate against another person; damage the vehicle; use false information or documents; request services to deceive a driver; or manipulate prices, rides or ratings. Anyone who breaks these rules may lose their account immediately.
10. Safety and emergencies
The app has an emergency button (SOS) that alerts the RumbiX team with your location. In a real emergency, call your local emergency services first. You can add an emergency contact to your profile.
11. Ratings
At the end, passenger and driver rate each other. Consistently very low ratings or serious reports may lead to the suspension of the account.
12. Liability
The service is provided independently by the driver or carrier. To the extent permitted by Venezuelan law, RumbiX is not liable for accidents, damage, loss, theft, injuries or delays that occur during the service, and does not guarantee that the app will work without interruptions. RumbiX is not an insurance company.
13. Account and deletion
You can delete your account whenever you want from the app. The steps and what is kept are explained on Delete your account. RumbiX may suspend or close accounts that break these terms.
14. Referral program
The reward for inviting other passengers is paused for now. If it is reactivated, its conditions will be published in the app.
15. Changes and governing law
We may update these terms; the current version will always be available in the app and on this page, with its date. If a change is important, we will ask you to accept it again. These terms are governed by the laws of the Bolivarian Republic of Venezuela.